Privacy Policy

Introduction

artisticcandle ("we," "our," or "us") operates the website artisticcandle.world and provides shopping assistance services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

Contact us through our website forms or email
Register for or use our shopping assistance services
Communicate with us via phone, email, or other means
Subscribe to our newsletter or marketing communications

This information may include:

Name and contact information (email address, phone number, mailing address)
Purchase preferences and requirements shared during consultations
Payment information (processed securely through third-party payment processors)
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Operating system
Pages visited on our website
Time and date of visits
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our shopping assistance services
To process your service requests and deliver personalized product recommendations
To communicate with you about our services, respond to inquiries, and provide customer support
To send you promotional communications, newsletters, and marketing materials (with your consent, which you may withdraw at any time)
To analyze website usage and improve user experience
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms of Use
For any other purpose with your consent

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with your explicit consent or at your direction.

Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Do Not Sell: We do not sell your personal information. If this practice changes, we will update this policy and provide you with an opportunity to opt-out.

To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not currently sell personal information).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about our use of cookies, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

artisticcandle
Email: welcome@artisticcandle.world
Phone: +1 (202) 232-4047
Address: 3100 14th St NW, Washington, DC 20010, United States