Return Policy

Service Refund Policy

artisticcandle provides shopping assistance and consultation services. Since our services are delivered upon consultation and advice, please review the following refund policy carefully.

Consultation Services

Our shopping assistance services include consultation, research, and personalized recommendations. If you are not satisfied with our service, please contact us within 7 days of service completion to discuss your concerns.

We will work with you to address any issues and may offer:

• Additional consultation time to address your concerns
• Revised recommendations based on your feedback
• Partial or full refund, depending on the circumstances and service delivered

Refund Requests

To request a refund for our consultation services:

1. Contact us via email or phone within 7 days of service completion
2. Provide details about your service experience and reason for the refund request
3. Our team will review your request and respond within 5 business days

Refund requests will be evaluated on a case-by-case basis, taking into account the services already provided and the specific circumstances of your situation.

Product Purchases

Please note that artisticcandle does not sell physical products directly. We provide shopping assistance and recommendations for products available from third-party retailers.

If you purchase a product based on our recommendation, any returns, refunds, or exchanges must be handled directly with the retailer from whom you made the purchase. Please refer to that retailer's return policy.

We are not responsible for returns or refunds of products purchased from third-party retailers, even if recommended by our service.

Cancellation Policy

If you need to cancel a scheduled consultation:

• Cancellations made 24 hours or more before the scheduled consultation time are eligible for a full refund
• Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee
• Contact us as soon as possible if you need to cancel or reschedule

Non-Refundable Services

Certain services may be non-refundable if:

• The service has been fully completed and delivered
• More than 7 days have passed since service completion
• The refund request is due to changes in your preferences or circumstances after receiving our recommendations

Processing Refunds

Approved refunds will be processed to the original payment method within 10-14 business days. The timing may vary depending on your payment provider.

Contact Us

If you have questions about our Return Policy or wish to request a refund, please contact us:

Email: welcome@artisticcandle.world
Phone: +1 (202) 232-4047
Address: 3100 14th St NW, Washington, DC 20010, United States